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About The Position
This role is responsible for maintaining the restaurant and cocktail areas to present a professional image, inspecting food and beverage presentation to maintain quality standards, and assisting in preparing schedules and adjusting staffing levels. The supervisor will motivate and encourage serving team members to up-sell menus, ensure guest service standards are implemented and maintained, and assist in training team members. Responsibilities also include monthly inventories, cost controls, ensuring all food and beverage items are accounted for, and using all equipment in accordance with safety standards. The supervisor will monitor team member performance, rectify deficiencies, and maintain a high commitment to guest service standards.
Requirements
- Previous Food and Beverage experience and knowledge.
- High School Diploma or GED recommended. Experience may substitute for schooling.
- Experience in a front of house food service operation.
- Must be able to obtain and maintain a Colorado Limited Gaming Support License.
- Blood borne pathogens training and TIPS training certification.
- Ability and willingness to work at both the Central City and Black Hawk properties.
- Must be flexible to work and schedule including weekends, evenings, and holidays.
- Must be flexible to fill in for any position in case of team member call outs or tardiness.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Fluent in English, has ability to speak, read and write.
- Computer literate in Word and Excel.
- Knowledge of applicable local state and federal health and safety regulations.
- Compute basic math calculations.
- Knowledge of Point of Sale (POS) system.
- Demonstrate excellent customer service skills.
- Ability to prioritize and organize work.
- Resolve problems using good judgment.
- Understands guest’s service needs.
- Direct performance of staff and follow-up with corrections needed.
Nice To Haves
- Preferred experience as a supervisor in the food and beverage industry.
Responsibilities
- Maintain the restaurant and cocktail areas to present a professional image.
- Inspect food and beverage presentation to maintain quality standards.
- Assist in preparing schedules and adjusting staffing levels on a regular basis, as needed.
- Motivate and encourage serving team members so they consistently up sell the menus.
- Ensure that guest service standards are implemented and maintained, assist in training team members, and constantly reinforce Company philosophy.
- Assist with monthly inventories and complete all required paperwork.
- Oversee and ensure all cost controls are in place, and all food and beverage items are rung in and accounted for.
- Use all equipment in accordance with all safety standards and ensure all team members follow the same safety standards.
- Constantly monitor team member performance ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective team members in accordance with Company policies.
- Maintain the highest commitment to internal and external guest service standards.
Benefits
- $1,000 Sign on BONUS! $500 paid 90 days after date of hire; $500 paid 180 days after date of hire
- FREE GAS (up to $3,900 annual value) or free bus passes
- Free covered Parking
- 2 weeks PTO per year
- 6 Observed Holidays with Holiday Pay
- Health Benefits Insurance Package: Eligible the first of the month following 60 days! Medical, dental, vision, life insurance, short term disability, 401K & more!
- Career Development and Advanced Opportunities
- Tuition Reimbursement
- Flexible work schedules
- Team Member Referral program ($600 per team member referred!)
