Enrolment Services Professional (APPD) Full Time

Lambton College is always proud to acknowledge that it is located on the beautiful homeland that is the traditional territory of the Ojibwe, Potawatomi and Odawa Nations. As the second-oldest college in the Ontario publicly assisted system, we have served our learners and communities for nearly 60 years, and with ALL IN: The 2025-2029 Lambton College Strategic Plan, we are charting a strong and steady course towards the next 60.

We are providing our students with the best learning and research experiences to ensure they are well-equipped to contribute to, and thrive in, a world of opportunity.

We are fostering a vibrant culture of community, collegiality, and professional growth for our people to ensure we are the best at being better.

And we are continuing to form academic, research, and community partnerships that create value for our local and global community and elevate student and client impacts at local, national, and international scales.

At Lambton College, we know where we’re going. Just as importantly, we know the way we’re going to get there. We call it the Lambton Way, and we welcome applications from those who are interested in being part of it.

ALL IN: The 2025-2029 Lambton College Strategic Plan

About The Position

This is a temporary full time Appendix D position, replacing a bargaining unit employee, working 35 hours per week at an hourly rate of $37.34 – this position will start as soon as possible and end January 21, 2028.

Reporting to the Associate Registrar, Enrolment Services & Student Support – the Enrolment Services Professional (ESP) is the primary point of contact for students, faculty, community agencies, and the public for all Enrolment Services functions across the student life cycle. The role supports access to post-secondary education and promotes student success from admission through to graduation by providing timely, accurate, and student-centered service.

The ESP provides specialized support on complex admissions, registration, student records, graduation audits, and financial aid matters. Responsibilities include assessing applicant qualifications; making admissions decisions in accordance with institutional policies and Ministry requirements; supporting and administering the registration process; and maintaining accurate Student Information System (SIS) records from admission through to graduation. The role also conducts and explains graduation audits and liaises with internal departments to resolve complex student issues.

In addition, the ESP supports institutional accountability by preparing and maintaining data for Ministry reporting, funding eligibility, and audits. The incumbent provides in-depth advising on financial assistance to students, parents/partners, and third parties (including MCURES, Second Career providers, and sponsors), and guides students in accessing financial aid resources to support their academic and career goals.

Specific Accountabilities

Admissions, Registration, Payments, and Graduation Audits

• Applies Ministry and Lambton College admission policies and procedures to process post-secondary applications, including the assessment of transcripts and credentials to determine admission eligibility and likelihood of student success. Makes informed admissions decisions through investigation, applicant follow-up, and consultation with Deans and Program Coordinators where requirements are unclear.
• Provides, compiles, and verifies student information across admissions, registration, fees, and graduation audits, ensuring accuracy, data integrity, and compliance with academic policies and Ministry requirements. Supports and administers the registration process, including enrolment changes and issue resolution, and verifies fees and payments.
• Serves as the primary contact for students to resolve complex issues related to admissions, registration, academic progression, records, fees, and graduation. Assesses student academic progress term-to-term, provides guidance on alternate pathways, and works collaboratively with faculty, Counselling, Academic Schools, and Service Departments to support student success.
• Handles student enrolment and Ministry audit records, ensuring accurate data and compliance for OSAP, Second Career, MCURES, sponsorships, and transfer credits. Maintains system integrity by investigating software issues and collaborating with IT to resolve discrepancies.
• Contributes to the goals of the Office of the Registrar through continuous improvement of systems and processes and provides team support by assisting with workload coverage as required

Ontario Student Assistance Program (OSAP) and Financial Aid

• Provides comprehensive guidance to prospective and current students through the financial aid application process, including OSAP and other funding programs. Advises students on loan responsibilities, approval or denial outcomes, repayment and assistance options, scholarships, and alternative funding sources to support retention and success.
• Reviews students’ financial profiles to determine eligibility and develop appropriate funding plans in compliance with Ministry policies, regulations, and procedures. Ensures accurate and timely processing of financial aid, including OSAP appeals and reviews, and issues manager approved short term emergency loans to students in crisis.
• Investigates individual cases through consultation with students, families, and external agencies (e.g., Ontario Works, ODSP, EI, Children’s Aid) to identify and address barriers to access and persistence. Maintains strict confidentiality when handling sensitive financial and personal information.
• Demonstrates comprehensive expertise in all components of financial aid in Ministry policies, regulations, and procedures. Ensures all processing in relation to students’ financial aid are administered accurately and timely and in compliance with provincial guidelines.
• Collaborates proactively with internal departments, faculty, and external partners to support student needs and improve operational outcomes.
• Maintains current knowledge of provincial financial aid policies through ongoing training and professional development.

Registrarial Process Support & Other Duties As Assigned

• Student communications – Responsible for the coordination of student communication processes to meet the objectives of the annual enrolment plan and the communication needs of academic and student service departments.
• Fee maintenance/Cost codes – Initial set-up and testing of fee tables and cost codes on an annual basis.
• Program maintenance – Responsible for program database maintenance; Annual creation of control courses and control course section registration; Maintenance of General Education Electives in the Colleague system
• Enrolment and OSAP audit reporting support – Ensuring the integrity of key data sets associated with enrolment services and reporting; Preparation and maintenance of enrolment and audit files and audit processes.
• Scheduling support – Support the Scheduling Coordinator during periods of absence with scheduling and room booking backup and Waitlist assistance during peak periods

Qualifications

Education:

• 3 year diploma/degree or equivalent in Business Administration or Office Administration

Experience

• Minimum of 3 years of practical work-related experience in a position that processes specialized information while interacting with customers, providing guidance and resolving problems, preferably in an educational environment.
• Proficiency in operating a computer and related software packages including Microsoft Office (Word and Excel) and email.
• Excellent customer service skills. Ability to use tact, diplomacy and judgement as needed. Effective business writing, communication and interpersonal skills.
• Ability to work in a team environment, problem-solve, organize and prioritize duties, make decisions, work independently and possess effective conflict resolution skills.
• The incumbent must also be familiar with academic programs and policies.
• Experience working in an integrated, real-time data system, preferably a Student Information System. Must have experience and skills to define rules and logic within an information system that define a set of unique criteria for selecting records and/or performing certain processes, preferably within an educational environment.

Lambton College is committed to an inclusive, barrier-free selection process. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.

We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.

Lambton College is an equal opportunity employer seeking to live its values in all we do. We are committed to taking proactive steps to provide and create opportunities for historically marginalized groups. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion. We strongly encourage the following qualified candidates: women, Indigenous peoples, racialized people, persons with disabilities, and those who identify as 2SLGBTQ+ to consider working with and for Lambton College.

We recognize that structural barriers shape experiences and job qualifications, and therefore we seek to use employment equity to differentiate between candidates who meet the required qualifications; and encourage people to apply even if they feel that the position would be a stretch.

Employee Perks

Lambton College provides a wide range of exciting opportunities for both unionized and non-unionized positions with competitive total compensation packages, wages and benefits.

Investing In Our People

Lambton College is committed to the personal and professional growth of all our employees. Employees of Lambton College are incredibly valued and part of a transformative adventure. They enjoy an engaging and vibrant culture where they are encouraged to realize their full potential via development opportunities and accessible, supportive employee wellness initiatives.

Investing in our People

Lifetime Retirement Pension – Defined Benefit Pension Plan

Our employee benefit package includes a defined benefit pension to help you create a secure future. The CAAT Pension Plan provides you with a predictable lifetime retirement income, survivor benefits, early retirement options, and more without the stress of making investment decisions. CAAT makes it easy for you to build stable, secure retirement income while you work.