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About The Position
The DCA Warehouse Supervisor is responsible for effectively providing supervision to all the functions operating within DCA. This includes but is not limited to distribution support, volunteer operations, transportation, quality assurance, food processing and food distribution in response to hunger in WA State all while ensuring the organization vision to put health, equity and dignity is at the center of the organizations work. This position contributes to Northwest Harvests (NWH) mission by ensuring continuity of services by fostering community, promoting food access, compliance with organizational adherence to established guidelines and requirements that relate to each risk along the supply chain continuum, and exercises sound judgement. In addition, the DCA Warehouse Supervisor serves by cultivating a safe, inclusive environment that includes a high-quality service delivery of the Distribution Center (DC) operations based on the values inherent in Northwest Harvest’s mission, the principles of cultural proficiency, and effectively provides supervision and mentorship to the fulfillment and operations staff and ensures a high level of outstanding customer service through the delivery of quality, timeliness, and accuracy in operations while also ensuring the highest compliance standards. This can include but is not limited to day-to-day operations, responding to challenges, providing hands-on supervision, and fostering a collaborative environment that works cross functionally to empower the employees of NWH as well as enhance the lives of our neighbors and plays a vital role in supporting diversity, equity and inclusion to continually be an equitable workplace culture. Schedule: This position may be required to work occasional off-shift hours as necessary for special events or other duties assigned. Travel: Be responsive and adaptive to opportunities throughout Washington (WA). This can include but is not limited to local travel and occasional travel to Eastern and Central WA.
Requirements
- Insight into the root causes of hunger
- Appreciation for the experiences of people living in poverty and with food insecurity
- Deep understanding of and commitment to Northwest Harvest’s mission, vision, and values
- Strong supervision and organizational skills, managing conflicting priorities and deadlines, and an ability to work well within teams
- Experience and success in servant leadership: managing, inspiring, engaging, professionally developing and holding a Supply Chain team within a collaborative work environment
- Intermediate to advanced knowledge of Microsoft Office applications, particularly Word, Excel, Outlook, PowerPoint, and Teams
- Proficiency with other organizational platforms such as ADP, SharePoint, and Microsoft Dynamics NAV systems, as well as other common video conference platforms
- Supply chain and sourcing & procurement management principles, practices, and strategies
- Familiarity with relevant laws and regulations, including environmental, safety, and import/export guidelines
- Knowledge of the latest industry trends and emerging technologies that can drive efficiency and reduce distribution costs
- Understand individuals who have experienced poverty or food insecurity
- Demonstrate interest and commitment to supporting equity and inclusion for members of historically marginalized groups including racial and ethnic minorities, LGBTQIA+ populations and people living with disabilities
- Take initiative and think critically by identifying, analyzing, and solving problems
- Project manage and multi-task successfully
- As an adaptive servant leader, practice collaborative, persuasive, and transformative leadership styles, and lead through influence rather than relying solely on direct-line authority
- Establish and maintain effective working relationships with staff and leadership to ensure a high degree of mutual accountability
- Navigate and lead through ambiguity while keeping team members engaged and encouraged
- Ask questions to understand the merits of different approaches and shift strategies in response to the demands of a situation
- Possess integrity, maturity, and ethical awareness
- Handle sensitive information with strict confidentiality
- Problem-solve in a collaborative, efficient, and effective manner
- Analyze issues, synthesize information, make evidence-based decisions, and learn from mistakes
- Cultivate and steward professional relationships with diverse constituencies
- Adopt the PACI (purpose driven, anti-racist, connected, and interwoven) model and practice the Six Agreements
- Support equity and inclusion for members of historically marginalized groups including racial and ethnic minorities, LGBTQIA+ populations and people living with disabilities
- Communicate effectively, verbally and in writing
- Listen and ask questions in order to understand
- Communicate complex finance concepts and issues and applicable legal requirements, policies and procedures to staff and leaders
- High School Diploma and/or GED Certificate or an equal combination of education, or relevant work experience with a personal orientation as a lifelong learner.
- Minimum of two (2) + years ‘of progressively responsible experience in food warehouse setting, processing, and distribution with one (1) + years of proven supervision experience.
Nice To Haves
- Non-Profit experience is desired but not required
- The ability to speak additional language(s) is desired but not required
Responsibilities
- Works with all DCs in Supply Chain to plan and conduct accurate and timely completion of day-to-day operations to ensure quality assurance is met in accordance with NWH work culture and supply chain requirements and maintains all documentation related to the processes of standard operating procedures
- Supervises DCA operations by providing direction, guidance, and mentorship to DCA Supply Chain staff; to foster organizational growth and success
- Provides input to DCA Operations Manager regarding the warehouse associate positions. This includes but is not limited to performance feedback, performance concerns, reviewing and updating of job descriptions, coordination of work assignments and involvement in the hiring process for the DCA Supply Chain team
- Establishes and maintains clear areas of individual responsibilities and performance expectations
- Ensures team cohesion and seamless collaboration to support NWH work culture in Supply Chain and other departments
- Develops a culture that embraces the Cross-Training Program for each area of responsibility to drive performance, engagement, and enthuse the team to better results by collaborating with leaders to create and monitor a set of key performance metrics that is displayed prominently and updated monthly
- Be an active team player, collaborating with other Supply Chain leaders with continuous improvement of operations
- Assists in the delivery of relevant training, including but not limited to training staff in using proper equipment techniques
- Acts as a partner to the DCA Operations Manager and the Transportation Manager and liaise between Northwest Harvest’s DC and Finance operations relative to month end reporting for Northwest Harvest’s DC transportation
- Coordinate with the Transportation Manager and Drivers with the scheduling of shipments to and from the warehouse, and distribution throughout Washington state
- Monitors and maintains the storage and usage of radio frequency devices (RFD) during job assignments to ensure accurate and timely inventory control
- Practices and understands the execution of Industry Standard replenishment (i.e., picking and loading)
- Respond to customer or shipper questions and complaints regarding storage and distribution services
- Review invoices, work orders, reports, forecasts to estimate peak delivery periods and to issue work assignments
- Supports, and provides input in the improvement of productivity standards to meet organizational goals
- Serves as a pro-active and creative thought partner around needs for volunteer operations at other site locations to encourage growth and continuous improvement
- Support and ensure active engagement of staff with Transportation team, Food Access Network (FAN) department and Community Markets.
- Supervises and monitors inventory by ensuring it is returned to storage and pick location before and after processing
- Support the efforts to reconcile & report out to the Leadership Team as it pertains to Northwest Harvest’s full physical inventory, both mid-year and end of year
- Coach the team to have responsibility for inventory control and support them on developing methods to conduct weekly cycle counts and/or other methods
- Support and monitor facilities related concerns for Northwest Harvest’s DC, be a resource for facility concerns at other locations
- Provides input to the DCA Operations Manager regarding inventory close, item card challenges, etc. to find resolution and maintain timelines
- Provides input to the creation of processes alongside the DCA Operations Manager that encourage continual learning in NWH efficiencies to increase turnover rate in the warehouse, reducing on-hand inventory and inventory aging
- Collaborate with Supply Chain leaders with development and adherence to NWH Food Safety Program
- Acts as a mentor and supports the site safety team and reviews and responds to all incidents, injuries, and employee safety concerns; reviews and responds with meaningful, impactful corrective actions
- Monitors compliance and stays current on all Occupational Safety and Health Administration (OSHA) and Washington Industrial Safety and Health Act (WISHA) guidelines as well as United States Department of Agriculture (USDA), Washington State department of Agriculture (WSDA)and Department of Transportation (DOT) regulations and guidelines
- Ensures the effective utilization of drivers, equipment, and tools to maximize service and productivity while remaining compliant with state and federal regulations and organization policies and procedures
- Inspects physical conditions of operations, vehicle fleets, or equipment and order testing and shipping products or materials
- Ensures routes are adequately always covered and advise DCA Operations Manager and/or Transportation of any concerns
- Determines the best strategy for use of all rolling stock, including vans, and other non-CDL equipment
- Performs other duties assigned by the DCA Operations Manager
Benefits
- medical/dental/ vision/ insurance
- long term disability insurance
- Life/AD&D insurance
- Employee Assistance Program (EAP)
- 401(k) retirement plan
- Vacation and Sick leave
- 8 paid holidays; New Year’s Day, Martin Luther King Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, after Thanksgiving, and Christmas Day
- Floating holidays for you to use should you observe a holiday not outlined in Northwest Harvests current observed holidays or at your discretion
- birthday holiday
- payroll deducted supplemental benefits i.e., Flexible Spending account-HRA and DCE, various AFLAC and New York Life plans
