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About The Position
The Concierge Laundry Lead is a resident-facing position responsible for operating the on-site “Concierge Laundry Service” at properties where individual units lack washer and dryer connections. This role acts as a critical service ambassador, managing the full lifecycle of resident laundry—from intake and washing to drying and organized storage—ensuring a premium amenity experience that addresses occupancy gaps in non-W/D units. The ideal candidate is a detail-oriented professional with prior experience in high-volume laundry operations and a commitment to meeting strict service timelines.
Requirements
- Minimum of 1–2 years of experience in a professional laundromat, dry cleaner, or hospitality laundry environment.
- Proven ability to manage high-volume tasks while maintaining an uncompromising eye for detail.
- Strong time-management skills with a demonstrated ability to meet defined daily and weekly timelines.
- Exceptional interpersonal skills; must be able to provide friendly and professional service to a diverse resident base.
- Proficiency in basic digital tools for tracking and reservations (e.g., mobile apps, Google Sheets).
Nice To Haves
- Being bilingual (English/Spanish) is highly preferred to effectively communicate with the resident community.
- Prior experience in a residential property management or concierge service role.
Responsibilities
- Execute professional-grade washing and drying of resident laundry using dedicated on-site facilities.
- Manage the “branded bag” system, ensuring all laundry is collected, processed, and stored exclusively in standardized, property-branded bags to maintain organization and brand standards.
- Enforce service limitations, such as the initial “one bag per week per unit” usage cap.
- Organize and manage the secure storage of processed laundry in the designated locked facility for resident pickup.
- Utilize the property’s reservation system (e.g., Loft) to track appointments and manage daily volume.
- Ensure every resident signs the required liability waivers and intake documentation during each drop-off to protect the company from liability.
- Maintain accurate digital logs (e.g., Google Sheets) of all items received, processed, and returned to residents.
- Coordinate with the Service and Management teams to report any equipment issues or supply needs immediately.
- Maintain the dedicated laundry center in a clean, organized, and “tour-ready” condition at all times, as the facility serves as a key marketing amenity.
- Oversee the security of the facility, ensuring it remains locked when not in use or when the concierge is managing logistics across different areas.
