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Job Description
As a Customer Support Executive, you will be responsible for providing excellent service to our clients and ensuring their satisfaction. Your role is critical in maintaining positive relationships with customers and resolving any issues they may face.
**Key Responsibilities:**
– **Respond to Customer Inquiries:** You will handle incoming calls and messages from customers, providing them with the necessary information and assistance.
– **Resolve Issues Efficiently:** When customers have problems, you will take the initiative to identify the issue and offer effective solutions to ensure swift resolution.
– **Document Customer Interactions:** It is essential to keep accurate records of customer interactions in our system, as this helps in tracking issues and providing better service in the future.
– **Provide Product Knowledge:** You will need to familiarize yourself with our products and services to accurately answer questions and guide customers when needed.
– **Follow Up with Customers:** After resolving an issue, you will check back with customers to ensure their satisfaction and encourage their feedback.
**Required Skills and Expectations:**
– **Excellent Communication Skills:** You must have strong verbal and written communication skills to interact confidently with customers.
– **Problem-Solving Abilities:** A keen aptitude for identifying problems and offering practical solutions will greatly benefit your role.
– **Customer-Focused Mindset:** A desire to help and support customers while maintaining a positive attitude is essential.
– **Basic Computer Skills:** You should be comfortable using computers and handling customer management software.
– **Team Player:** Being able to work collaboratively with your team members is vital to ensure a cohesive working environment.
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Experience
0 – 1 Years
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No. of Openings
100
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Education
12th Pass
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Role
Customer Support Executive
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Industry Type
Call Centre / BPO / ITES / LPO
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Gender
[ Male / Female ]
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Job Country
India
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Type of Job
Full Time
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Work Location Type
Work from Office
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Face interview location
sector 18 Gurgaon
About Hindustan Times
OUR MISSION
We exist to provide independent, trustworthy journalism that helps our readers make sense of a complex world. We are committed to the pursuit of truth and the defense of democratic values through rigorous, fair and accountable reporting.
We exist to provide independent, trustworthy journalism that helps our readers make sense of a complex world. We are committed to the pursuit of truth and the defense of democratic values through rigorous, fair and accountable reporting.
