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About The Position
The Radio Technician ensures reliable communications for users of the LFN radio and dispatch communications systems. Provides services to the LFN Communications Department for LMR and Zetron equipment. Interfaces with the Business Area Management department to maintain effective radio communications with LFN customers/PSAPs, and collaborates with the Aviation department to ensure airborne radio system programming remains current.
Requirements
- Three to five years’ experience in 2-way radio and wireless communication systems theory.
- Able to use a computer and program, troubleshoot, perform diagnostics, and repair complex communication systems.
- Be able to pass a local, state, and federal background or security check
- Experience in diagnostics, repair, maintenance, programming wireless communication equipment such as 2-way radios, transmitters, receivers, antennas for customers.
- Experienced with dispatch consoles, paging infrastructure, and trunked radio systems.
- Knowledge of radio repair, mobile installations, DC, AC, and RF Theory as it applies to wireless communications.
- Must have at minimum FCC GROL or be willing to get within 6 months
- Ability to operate test equipment to perform diagnostics on wireless equipment
- Wireless communications test equipment such as service monitors, watt meters, VOM’s, etc.
- Uses computer or computerized tools to perform wireless communications system programming, repair, and troubleshooting
- Strong leadership skills with a willingness to lead by example and proactively seek solutions
- Available to work on short notice in the event of staffing/scheduling issues, including weekends, holidays, and evenings
- Excellent communication skills, including written and verbal communication with peers, patients, families, customers, and the community
- Must hold a valid driver’s license, have access to an automobile in good repair, be able to provide proof of auto insurance, meet LFN’s Driver’s Policy Requirements and be able to travel whenever to wherever business needs necessitate
- Ensure adherence to LFN safety and risk management culture as outlined in Safety and Risk Management Agreement, SMS, and related policies
- Preserve safety and risk management culture and rules
- Report all concerns related to safety and risk management immediately, working with Director of Safety and Risk Management, Director of Quality Management and others as needed
- Be knowledgeable regarding all safety and risk management policies and procedures; be an agent for communicating safety and risk management information
Nice To Haves
- Associate’s degree or equivalent from a two-year college or vocational school in electronics and wireless system repair is preferred but not required
- Experience with Motorola ASTRO or P25 is highly desirable
- CET certification preferred
Responsibilities
- Diagnose, troubleshoot, discuss, and resolve wireless communication equipment questions and problems with customers in a positive and efficient manner in person on customer’s site, by phone, e-mail
- Perform required diagnostic and analytical tests to diagnose and repair wireless communication equipment such as dispatch consoles, paging infrastructure, and trunked radio systems, and mobile installations
- Analyze and comprehend diagnostic test results and use to repair and program radios and wireless equipment
- Work with customer to determine deadlines, urgency, timeline, and schedule of completing repairs, maintenance, and programming with customers, vendors, and shop management to ensure resolution of problem meets customer’s needs
- Prepare quotes and bids
- Perform wireless communications system programming, per industry practices and vendor criteria
- Performs the installation of radio and wireless mobile and base communications systems per industry practices and vendor criteria
- Reports any accidents, maintenance needs, or repairs to management while using any company vehicle. Practices and follows safe driving procedures as described and required in safe driver training.
- Maintain and apply for LFN FCC licensing as required to support LFN radio communications
- Working knowledge of Zetron Max dispatch system and ROIP technology
- Work with the Senior Director of Patient Transport Logistics and Business Area Managers to identify and ensure correct operability of radio frequencies in each county within the operating area of LFN. This will entail contacting county agencies on a set frequency of time and insuring LFN information is accurate and up to date.
- Work with the Senior Director of Patient Transport Logistics and Director of QM to promote and facilitate QM processes and ensure employees understand and adhere to them
- Assist Senior Director of Patient Transport Logistics in establishing, tracking, trending, and analyzing quality indicators and established thresholds
- Create a work environment reflecting a positive atmosphere, high employee satisfaction, competence, and teamwork
- Provide and model general professional leadership to all internal and external stakeholders
- Must model professional behavior at all times
- Must be a superior provider of customer service, both internally and externally while also remaining an excellent clinician
- Cooperation, adaptability, flexibility, communication, dependability, supports team goals
- Works collaboratively with all internal and external customers
- Establishes and maintains open communication to enhance team effort
- Demonstrates flexibility in response to unexpected changes in work volume, emergencies, staffing and scheduling
- Fulfills work schedule and commitments
- Looks for opportunities to assist co-workers
- Uses interpersonal skills that convey a positive and supportive attitude
- Uses discretion in discussions related to staffing or personal concerns
- Gives constructive feedback in a non-blaming, positive and confidential manner
- Makes continuous effort to identify opportunities to meet/exceed customer needs and expectations
- Demonstrates commitment to understanding and valuing individual differences and fosters an environment of acceptance, fairness and mutual respect
- Works in a safe manner
- Maintains a safe and clean work environment
- Promotes cost effectiveness through the proper use and conservation of supplies and equipment
- Identifies cost saving measures
- Reports needed repairs or potential hazards to the appropriate department as soon as identified
- Reports all on-the-job injuries and seeks medical attention as appropriate
- Responsible for upholding safety, LFN’s safety culture and reporting and reinforcement of Safety Management System principles
- Takes the initiative to identify and solve problems
- Supports improvement and innovation in the workplace
- Demonstrates awareness of and supports LFN goals through participation in continuous quality improvement and company activities
- Promotes professional development and contributes to the professional growth of others
Benefits
- Competitive pay
- 401(k) with a 100% vested employer contribution
- Tenure bonuses
- Comprehensive Medical, Dental, and Vision coverage
- Company-paid Life and AD&D Insurance
- Company-paid Short & Long-Term Disability Insurance
- Wellness Reimbursement Program
- Complimentary Life Flight Network Membership for you and your household
- Paid Parental Leave
- Adoption Assistance
- Bereavement Leave (including for pets)
- Paid Volunteer Time
- Generous Paid Time Off, starting at nearly 4 weeks annually for full-time employees
- Tuition and Training Reimbursement
- Public Service Loan Forgiveness (PSLF) Eligible Employer
- Employee Recognition Awards
- Multilingual Stipend