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About The Position
The Jekyll Island Club Resort is a historic and luxurious destination that offers a unique blend of southern charm and modern amenities. With our stunning coastal views, rich history, and exceptional service, we provide our guests with unforgettable experiences. We are looking for a dynamic and experienced Director of Front Office to lead our front office team and ensure our guests receive the highest level of service. As the Director of Front Office, you will be responsible for overseeing all front office operations, including the front desk, concierge services, and guest relations. Your leadership will set the standard for service excellence, ensuring that every guest enjoys a seamless and memorable experience from check-in to check-out.
Requirements
- Must have exceptional interpersonal skills to provide our guest with an exceptional experience.
- Have experience in a similar size hotel: (159+ rooms). We look for candidates with full-service hotel experience, preferable in an upscale independent hotel.
- Have a keen sense for hiring, training and coaching great people so they can provide top notch service to our guests.
- Dependable, organized and have a positive, can-do mindset. When things don’t go as planned, your team can count on you!
- Take ownership of your tasks and feedback from your manager so you can continue to grow.
Responsibilities
- Lead and manage the front office team, providing training, guidance, and support to ensure high performance and job satisfaction.
- Work with the Resort Manager, to develop and implement policies and procedures to enhance the efficiency and effectiveness of front office operations.
- Monitor guest feedback and satisfaction scores, responding promptly to inquiries and resolving any issues to ensure guest satisfaction.
- Collaborate with other departments, including housekeeping and sales, to ensure smooth operations and exceptional guest service.
- Oversee front office budget, forecasting, and cost control measures to maximize profitability.
- Manage room inventory and maximize revenue through strategic allocation and upselling initiatives.
- Maintain knowledge of local attractions, events, and services to provide guests with accurate and helpful information.
- Foster a positive and inclusive work environment that promotes teamwork and professional growth.
Benefits
- Competitive pay
- Affordable medical, dental, vision, long-term and short-term disability, and life insurance benefits.
- Pet insurance
- 401k plan with employer matching after 1 year
- Complimentary meals
- Paid time off and holidays
- Free Jekyll Island annual parking pass
- Food & hotel discounts at Noble House Hotels & Resorts nationwide, for you and your family
- Career growth opportunities
- On-Demand Pay – Your Pay before Payday
