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About The Position
The Caring Place (@Miami Rescue Mission & Broward Outreach Centers) is a leading provider of services to the homeless and needy of South Florida. We are looking for like-minded, dynamic individuals to come and join our team. The Caring Place provides emergency shelter, residential programs, job training, education & computer literacy classes, healthcare, transitional housing, permanent housing, employment opportunities for homeless men, women, and children as well as programs for “at-risk” youth. We are currently seeking a FT Guest Service Assistant at the Center for Women and Children in Miami, FL.
Requirements
- Must have a High School diploma or GED
- Must have a minimum of one (1) year experience in social services, general office or security work setting
- Must be of good moral character with knowledge of homelessness and addiction issues, and have the ability to lead clients by example
- Must be able to multi-task and make sound judgments in a fair and compassionate manner
- Must have good interpersonal skills to effectively interact with a diverse population and all levels of residents, employees, volunteers and guests
- Must be computer literate have experience with MS Office Suite (Word and Outlook)
- Must be able to understand, speak, read and write English and carry out oral and written instructions
- Level 2 Background Screening is required.
Nice To Haves
- some college level coursework in social work or knowledge of addictions and relapse prevention highly preferred
Responsibilities
- Oversees front desk, laundry room, Guest Service CSAs and ensures clients and visitors of the Center are treated with respect and dignity
- Routinely checks for hazardous substances and unsafe conditions in the facility and corrects immediately when possible or reports it to Supervisor or Director if unable to remedy
- Reports maintenance problems to Supervisor
- Helps maintain a safe, clean and secure environment for residents, employees, volunteers and visitors
- Handles emergencies according to policies and procedures and notifies management with timely incident reports
- Responds to emails and phone calls in a timely manner, and keeps other staff informed
- Monitors residents throughout the Center, and ensures that all residents are treated with dignity and respect
- Assists with orientation for new residents and volunteers
- Listens to residents, makes decisions based on available facts using wisdom, compassion and according to company policy
- Will lead and/or participate in devotions, prayers, or other ministry activities ex. outreach events
- Must be in agreement with and sign The Caring Place Statement of Faith
- Performs other related duties as assigned
Benefits
- Day off for Birthday/Work Anniversary
- Employee Discounts
- Holidays (12)
- Paid Time Off
- Health Insurance (Medical, Dental, Vision, Disability, GAP and Health Savings Account)
- Company Paid Life insurance
- 403b Retirement Plan with 3% match
