Junior IT Specialist Full Time

Our client, located in the Niagara Region, is seeking an IT Support Technician to provide front-line technical support in a fast-paced manufacturing environment. You will be responsible for supporting end-users, troubleshooting hardware and software issues, and assisting with Microsoft 365 and network connectivity support.

Daily responsibilities may include, but are not limited to:

• Act as the primary local point of contact for IT incidents and service requests via the ticketing system and phone
• Provide hands-on troubleshooting and support for Windows desktops and laptops, including performance, login, software, and peripheral issues
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint (basic usage and access support)
• Perform standard user account tasks following approved procedures, including password resets, account unlocks, MFA enrollment assistance, and basic access requests
• Perform basic printer troubleshooting for network printers, including scanning functions and print queue issues
• Provide basic Wi-Fi and device connectivity troubleshooting from an end-user perspective
• Assist with onboarding/offboarding activities, including workstation setup and user support
• Document technical issues, resolutions, and support activities within the ticketing system
• Escalate complex technical issues to senior IT staff or external vendors when required
• Maintain excellent customer service while supporting internal users across multiple departments

Mandatory Requirements:

• 1–3 years of experience in an IT Support, Help Desk, or Technical Support role
• Strong knowledge of Windows operating systems and Microsoft 365 applications
• Experience supporting desktops, laptops, printers, and basic network connectivity issues
• Strong communication and customer service skills
• Ability to prioritize and manage multiple support requests in a fast-paced environment
• Experience working with ticketing systems is considered an asset
• Post-secondary education in Information Technology, Computer Systems, or a related field is preferred

Salary Range:

$60,000 – $65,000 annually

If you are interested in learning more about the IT Support Technician job opportunity, please submit your updated resume to: jody@itecgroup.ca

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