Marketing & Communications Associate Full Time NEW

Please Note

• Current work authorization for Canada is required for all openings.
• You will be working on a hybrid schedule as part of Fidelity’s dynamic working arrangement.
• The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services – and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best – both personally and expertly.

Business Overview

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. Fidelity Clearing Canada’s core values for solution delivery are centered around transparency, leadership, and collaboration.

How You’ll Make An Impact

The Marketing and Communications Associate is responsible for developing client communications, creating marketing content, and producing support materials for various related activities including but not limited to – product launches, company events, and client communications. This role works closely with the Marketing & Communications team and cross-functional partners to ensure timely, effective communication with clients and internal teams. Additionally, the Associate supports client engagements, sponsorships, and leadership events for Fidelity Clearing Canada (FCC). This position reports to the Director, Marketing & Communications.

What You Will Do

Client engagement, Product Launch & Support communication

• Prepare client communications, including operational and product notices, urgent updates, and scheduled announcements.
• Composes product launch communication and manage distribution to relevant audiences.
• Work with SMEs, Product Managers, and Implementation Managers to create content for product launches.
• Collaborate with Strategic Account Management, Client Support and Application Support teams to deliver updates through appropriate channels (email, in-app) in a timely manner.
• Develop materials aligned with FCC brand guidelines to ensure consistency in tone, messaging, and professionalism.

Marketing and Communications collateral

• Create and refine marketing assets in collaboration with the Marketing & Communications team.
• Develop product sheets (internal and external) and informational materials to support product and feature releases.
• Prepare and update presentations and reports as required.
• Provide administrative support for marketing vendors, including invoice and expense processing.
• Coordinate schedules for speaking engagements with speaker resources and investment staff.

Automation, AI, Digital Resources

• Maintain and enhance the Marketing & Communications SharePoint calendar.
• Identify opportunities for improved reporting and dashboards (e.g., Power BI).
• Assist in producing reports, process maps, and templates to support FCC teams.
• Design and maintain landing pages for client communications and product updates.

Event Management and Support

• Collaborate with internal teams and stakeholders to execute client, prospect, and industry events.
• Prepare event materials, including presentations, invitations, marketing kits, and registration pages.
• Coordinate logistics such as venue booking, catering, collateral, and promotional items.

Risk Management

• Follow established data governance, privacy, and compliance procedures, including proper list handling, permission management, and secure sharing practices.
• Handle client and prospect data responsibly, ensuring accuracy and proper use within Salesforce, Marketo, and related marketing systems.

Experience

What We Are Looking For

• 3+ years of experience working in a fast-paced Product, Marketing/Communications role required
• Experience managing or operating projects from start to finish across multiple functions, departments, and stakeholders in a SaaS environment required
• Financial services industry experience preferred
• Ability to produce ongoing communications content
• Experience creating video content for marketing campaigns and social media initiatives, with a focus on clear messaging and brand consistency

Education

• University degree or equivalent work experience
• B.S or B.A degree in Marketing and/or Communications is preferred
• PMP/CSC certifications are an asset

The Expertise You Bring

• Excellent communication (written and verbal) and interpersonal skills to build trusting and professional relationships with internal stakeholders and clients
• Collaborative, flexible and agile team player with strong consulting skills and client management orientation
• Demonstrated ability to produce ongoing product marketing communications content
• Ability to organize and track multiple projects while working with cross functional stakeholders in a SaaS/agile environment
• Analytical mind-set with focus on data-driven decision making
• Experience developing clear, audience appropriate marketing and communications content for internal and external use, including guides, reference materials, and branded collateral.
• Demonstrated ability to support marketing events, including development of promotional, onsite, and post event materials
• Understanding of digital applications and foundational technical knowledge
• Strong attention to detail to ensure accuracy and consistency of created material and information provided to clients

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow.

For this role, your total rewards include

• Base Salary and Discretionary Performance Bonus A competitive annual range of $85,000 to $107,000, based on your experience and qualifications.
• RRSP Contribution After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions

Some of the ways we’ll help you feel valued and supported as part of our team

• Flexible working arrangements – 100% remote, hybrid, and in office options
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy
• Parental leave top-up to 100% of your salary for a period of 25 weeks
• Up to $650 for home office equipment
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
• Diversity and inclusion programs, including an active network of Employee Resource Groups
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following

Awards

• Canada’s Top 100 Employers
• Greater Toronto’s Top Employers
• Canada’s Top Family-Friendly Employers
• Canada’s Top Employers for Young People
• Great Place To Work® Certified
• Best Workplaces for Inclusion
• Best Workplaces for Mental Wellness
• Best Workplaces for Today’s Youth
• Best Workplaces for Women
• Best Workplaces in Financial Services & Insurance
• Best Workplaces in Ontario
• Best Workplaces with Most Trusted Executive Teams
• LinkedIn Top Companies in Canada
• Human Resource Director (HRD) – Best Place To Work
• HRD – 5-Star Benefit Program
• HRD – 5-Star Diversity & Inclusion Employer

Designations

• Canadian Compassionate Companies – Certified
• Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
• TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter’s Most Innovative HR Team