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About The Position
We are seeking a results-driven Marketplace Manager to lead and grow our presence across major e-commerce platforms, including eBay, Amazon Marketplace, and others. You will be responsible for the end-to-end management of our digital storefronts, ensuring high-quality listings, optimized search visibility, and superior account health. As this is a fully remote position, we are looking for a self-starter who can navigate the complexities of third-party marketplaces independently while collaborating effectively with our broader team.
Requirements
- 3+ years of experience managing high-volume accounts on Amazon (Seller Central/Vendor Central) and eBay
- Deep understanding of marketplace algorithms, listing tools, and multi-channel management software
- Must demonstrate expertise in Microsoft Excel, PowerPoint, and CRM platforms
- Strong attention to detail and the ability to pull complex data to turn it into actionable business insights
- Exceptional written and verbal communication skills; ability to handle complex customer inquiries and technical troubleshooting with professionalism and tact
- Comfortable working independently while contributing to a team-oriented culture in a remote environment
- Proven ability to resolve account issues, policy violations, and technical glitches directly with marketplace support
Nice To Haves
- Experience with Walmart or Shopify is a plus
- Proficiency in a second language is considered a strong asset
Responsibilities
- Create, monitor, and optimize product listings across all marketplaces, ensuring accuracy in titles, descriptions, images, and pricing
- Serve as the primary point of contact for customer inquiries via email and platform messaging systems; provide timely, professional, and technical support to ensure a premium buying experience and maintain high seller ratings
- Conduct keyword research and implement SEO best practices to improve organic rankings and conversion rates (A+ content, backend keywords, etc.)
- Track and report on key performance indicators (KPIs) such as sales volume, advertising spend (ACOS/ROAS), and profit margins
- Monitor seller metrics, resolve listing suppressions, and ensure full compliance with platform-specific policies to protect account standing
- Manage and optimize PPC campaigns (Amazon Advertising, eBay Promoted Listings) to drive targeted traffic
Benefits
- Up to 19 days of accrued paid time off annually
- 8 paid holidays
- 401 (k) match up to 4%
- Medical/Dental/Vision
- Flexible spending account
- Employee Assiistance Program
- Employer Paid Basic Life Insurance and AD&D
