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About The Position
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The part-time Membership Associate is responsible for delivering excellent service to all members, guests, and program participants. Responding to member and guest needs, promoting memberships and programs, and maintaining cleanliness and organization of the lobby area.
Requirements
- Minimum age of 18
- Certifications required within 30 days of hire: CPR/AED, and First Aid.
- Excellent interpersonal and problem-solving skills.
- Ability to connect with people of diverse backgrounds.
- Previous customer service, sales, or related experience.
- Basic knowledge of computers.
Responsibilities
- Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
- Interviews and/or tours prospective members; sells memberships.
- Builds relationships with members; helps members connect with one another and to the YMCA.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Applies all YMCA policies dealing with member services.
- May hand out locker keys and towels; may monitor the locker rooms as required.
- Accurately report work time via approved YMCA Clocking Method: Branch Kiosk, YMCA site phone, YMCA iPad, or timesheet.
- Attend and participate in departmental meetings
- Assist with facility tours
- Serve as a YMCA representative at special events
- Attend designated YMCA trainings and certification courses
