Salesforce/nCino Business System Analyst Full Time

About The Position

Requirements

• Strong “People First” interest and ability.
• Deep understanding of commercial banking processes, credit lifecycles, and industry regulations
• Proficient in requirements development, business process modeling, and information systems architecture
• Proven ability to convert complex business needs into functional system behaviors, data models, and integration specifications
• Specialized knowledge of configuring and optimizing the nCino platform within a financial services environment
• Dedicated to improving business efficiency by aligning system capabilities with critical user workflows
• Strong facilitation, presentation, and communication skills (verbal and written)
• Experience working on project teams and a solid understanding of the typical roles and responsibilities
• Excellent attention to detail while also having the ability to understand the big picture
• Strong data management and analytical skills
• Time management and organizational skills
• Comfort operating in fast-moving and ambiguous environments while maintaining structure and quality
• Proven ability to lead requirements conversations, challenge assumptions, and drive clarity
• 3+ years as a Business Systems Analyst or Business Analyst supporting enterprise platforms

Nice To Haves

• Familiarity with Jira and Confluence or similar Agile tooling
• Familiarity with Banking, commercial lending, or financial services

Responsibilities

• Support the Bank’s “People First” focus and rules of engagement—maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB “A Better Place to Be”.
• Serve as subject matter expert for nCino and Salesforce
• Partner with Salesforce and nCino administrators to align configurations and process flows with platform best practices, transparency, and maintainability.
• Partner with stakeholders across lending, operations, risk, and IT to design workflows, drive testing, increase visibility of nCino data, improve overall processes, and drive system adoption
• Support the daily activities required to maintain and grow our Salesforce.com/nCino capabilities
• Understand, gather and refine complex business needs from a diverse set of stakeholders translating problems into structures requirements and future process flows
• Effectively compile and document business needs into features, scalable configurations, and user stories necessary for system design, development and implementation
• Ensure that the development work maximizes value, addresses data impacts, and aligns with overall business strategy
• Validate configured workflows against business requirements and regulatory expectations
• Coordinate, lead and execute end-to-end testing (including system integration, and user acceptance testing) across multiple teams and environments
• Support change management including documentation, training materials, and go-live readiness
• Provide post-implementation support and contribute to continuous improvement initiatives
• Effectively radiate information to business stakeholders

Benefits

• World class health, vision, and dental benefits on day one
• 401k with employer match
• Hybrid work from home (depending on role)
• Employee appreciation events (team building, softball games, food truck days, etc..)
• Employee assistance programs (EAP)
• Wellness programs (flu shot, preventive care, health programs and services discounts, etc..)
• Tuition reimbursement
• Employee Discount perks
• CNOB Community Service Events