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About The Position
Patient Navigators work closely with patients, develop trust and support patients while they learn to self-navigate their health information online. Patient Navigator will be responsible for directing patients to resources and manage information.
Requirements
- High school diploma or equivalent; Associate Degree preferred
- Computer Literate with competency in Microsoft Office; Web Online skills
- Prior experience with HIPAA regulations preferred.
- 2 years experience in Customer Service required preferably in Medical Field
- Must be Bilingual in English and Spanish.
Responsibilities
- Assist patients with electronic access to their health information online and on demand
- Run daily reports using computer systems to track patients they have assisted
- Assist patients with the initial log in process and provide overview of the portal features
- Train patients on how to send messages to the clinics
- Assist patients over the phone who may have issues navigating through the portal
- Deactivate portal account (patient turns 12 years old)
- Make phone call according to a defined protocol to all new patient to address welcome, directions, insurance questions, and required paperwork
- Greet new patients and present new patient educational materials, introducing all services offered at CCHC
- Schedule patients for a dental or optometry initial visit if patient has never had a dental or eye exam
- Assist patients to complete registration forms and enrollment in Family PACT or hand them over to Covered CA coordinator
- Capture referral source – how did they hear about CCHC, why did they choose CCHC for their care?
- Call patients after their initial visit to inquire on their satisfaction and remind them of their next appointment.
- Log new patient complaints and look for trends and recommend solutions
- Collect Patient Satisfaction Surveys
- Ensure waiting room, triage, exam rooms and MA work areas are stockpiled with appropriate health education and marketing materials
- Call and send welcome packets to new HMO patients assigned to our PCP
- Processing PIP applications for patients
Benefits
- Medical, Dental and Vision – 100% paid by Employer
- Life Insurance and Accidental Dismemberment – 100% paid by Employer
- Paid Holidays
- Paid Time Off
- Wellness Day Off
- 401(k) and 401(k) matching
- Flexible Spending Account
- Fringe
- Supplemental Insurance
