Technical Support Administrator Full Time

About The Position

Requirements

• Basic aptitude for logical thinking and analytical processes.
• Outstanding communication (written, email and verbal) and teamwork skills
• Customer Service orientated
• Performs assigned tasks without supervision and manages tasks within allotted time.
• Experience troubleshooting and repairing printers, desktops and laptops.
• Experience with software and hardware troubleshooting.
• Working knowledge of a variety of Windows Operating Systems and Microsoft Office Suites.
• Knowledge of wireless networks.
• Attention to detail, organization and multi-tasking abilities are essential.
• Great phone personality and a professional attitude.
• Possess strong organizational and time management skills.
• Providing support, troubleshooting and resolution of computers, network, and software problems.
• Excellent customer service skills.

Nice To Haves

• Technical Institute, Associate Degree in Computer Science, Info Systems or equivalent formal training preferred.
• Some travel may be required.
• Proven work experience (2-4 years) with IT support, PC/LAN and other related hardware/software preferred.

Responsibilities

• Monitor and respond quickly and effectively to user requests received through the IT Help Desk Tracking software, Phone and Email requests.
• Open, monitor and resolve incidents in a timely manner and document all activity related to the incident.
• Follows operational standards for reporting, monitoring, troubleshooting, and documenting issues.
• Takes corrective actions and/or escalate incidents to reduce downtime.
• Evaluate and recommend alternative actions for incident and problem resolution.
• Communicate with IT team members and vendors to resolve local incidents and problems.
• Interact professionally with business customers team members and react accordingly to changing environments and business needs.
• Develop an understanding of all business processes supported.
• Supports the organization’s project management policies, enforces standards and practices, and methodology.
• Participates in assigned project teams including system upgrades and other local IT Field Operations initiatives.
• Lifting up to 50+ lbs. material, tools, equipment or machines.
• Provides technical support for issues of low – high complexity, including installation, set-up, customization, implementation, equipment maintenance, cabling and replacement of computers and network equipment.
• Performs other tasks as assigned.
• Potential after hours and weekend Support and flexibility of hours may be required.