Application Support Lead Full Time

Application Support Lead

Length: 6 months

Location: London – Hybrid

Rate: £600 – £700 p/d Inside IR35

We’re supporting a Specialty Insurer in the London market who are looking for a Application Support Lead to take ownership across a number of core insurance platforms, with a particular focus on Sequel Eclipse.

This is a technical role sitting between the business and third-party vendors, requiring strong technical capability alongside service ownership. You’ll play a key role in triaging incidents, managing vendor performance, and ensuring stability across the application landscape. Experience supporting Sequel Eclipse is preferred, although candidates with strong Guidewire experience will also be considered.

Key Responsibilities:

• Own service delivery across core insurance applications, with a primary focus on Sequel Eclipse
• Act as the main point of contact for incident triage, working closely with vendors to drive resolution
• Investigate issues across the integration layer, identifying root causes and coordinating fixes
• Provide hands-on support where required, particularly for complex or high-priority incidents
• Support wider Claims and PAS applications, ensuring consistent service performance

Key Requirements:

• Proven experience supporting Sequel Eclipse within a London Market/Specialty Insurance environment
• Strong technical capability, particularly in SQL for investigation and issue analysis
• Experience working across integration layers and triaging system-related incidents
• Background in application support/service delivery within insurance platforms (Claims/PAS)
• Comfortable working with third-party vendors and managing issue resolution end-to-end

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