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About The Position
The OB/GYN Nurse Navigator serves as a clinical and operational leader responsible for ensuring high-quality, coordinated care across women’s health services. This role oversees patient access, referral management, and care transitions while supporting efficient clinical workflows and regulatory compliance. The coordinator partners with providers and leadership to enhance patient outcomes, drive quality performance, and optimize OB/GYN service delivery. In addition to providing direct patient care, including triage, education, and procedural support—the role leads and mentors clinical staff, ensures competency in OB/GYN practices, and supports ongoing education initiatives. The coordinator also manages key clinical processes such as scheduling procedures, tracking quality measures, monitoring EMR documentation, and overseeing immunizations, laboratory services, and supply management. This position plays a vital role in advancing patient-centered care initiatives, including support for special populations such as Title X and centering pregnancy programs, while promoting safety, efficiency, and excellence in clinical practice.
Requirements
- Current Registered Nursing License in the State of Maryland or compact state required.
- Associate Degree in Nursing or a practical nursing diploma with relevant experience required.
- Current Cardiopulmonary Resuscitation Certificate (CPR) required.
- Ability to cope with stress.
- The person in this position needs to occasionally move about inside the center
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- The person in this position frequently communicates with patients and/or employees. Must be able to summarize and exchange accurate information.
- Must be able to lift or catch patient weighing more than 50 pounds in the event of emergency.
- Performs with frequent interruption or distractions.
- Adjust priorities quickly as circumstances dictate.
- Ability to judge distances and spatial relationships to perceive objects where and as they actually are.
- Cognitive ability to analyze, count, summarize and synthesize information from multiple sources.
- Ability to read and interpret written or verbal documents and instructions.
- Ability to speak effectively to patients, employees and/or stakeholders of the organization.
- Must be able to drive between Greater Baden Medical Services, Inc. locations.
- Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully, develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
- Communication Skills – Listen and verbally in order to solve problems and provide information and direction, ensuring the experience is a positive one. Record issues and resolutions to maintain accurate records and data for further analysis by management.
- Analytical Skills – The ability to tackle a problem by using a logical, systematic, sequential approach. Possess creative thinking, learning, systems thinking and problem solving. Must be effective at defining and solving problems in order to ensure that the real, underlying challenge is understood and that solutions actually address it.
- Healthcare Systems – Knowledge of healthcare and medical terminology.
- Risk Management/Compliance – Confidentiality principles and laws, maintain compliance with government contractual mandates.
Nice To Haves
- Bachelor’s degree in Nursing or an equivalent field of study preferred.
- Bilingual is a plus!
- OB/GYN experience is a plus
Responsibilities
- Coordinate and manage missed-cycle OB patient appointments to ensure timely follow-up and continuity of care.
- Monitor and track internal and external OB referrals, ensuring completion and appropriate care coordination.
- Oversee transfer-of-care visits, ensuring seamless patient transitions and accurate documentation.
- Support and monitor MPRA completion, ensuring adherence to workflow standards and timelines.
- Coordinate scheduling of OB/GYN procedures to promote efficient patient access and provider utilization.
- Track and report OB/GYN quality measures to support performance improvement and regulatory compliance.
- Serve as a clinical team lead and resource, partnering with the Center Manager to support daily clinical operations and OB/GYN service delivery.
- Provide guidance, training, and competency oversight for Clinical Medical Assistants, including OB/GYN-specific skills and workflows.
- Deliver direct patient care, including assessments, injections, triage (in-person and telephonic), patient education, and support during OB/GYN procedures.
- Facilitate patient flow and same-day access by collaborating with providers and implementing standing orders for medications, referrals, immunizations, and screenings.
- Oversee key clinical operations including immunizations, lab services (including OB/GYN-related testing), and medication/supply inventory management to ensure quality, safety, and compliance.
- Assists with ongoing clinical education, including OB/GYN competencies, consistent with GBMS needs, goals, and objectives.
- Demonstrates proficiency in the use of the EMR and serves as a clinical resource, including documentation of OB/GYN visits and procedures.
- Support Three by Three and Title X patients through centering pregnancy programs, patient education, and coordinated care services.
- Participates in team/staff meetings; attends in service meetings and applicable workshops.
- Performs other duties as assigned.
