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About The Position
This role is ideal for someone who is highly organized, detail-oriented, and thrives in a structured, process-driven environment. Your work will directly support internal teams and help ensure accurate, compliant handling of high-risk loan accounts.
Requirements
- High school diploma or equivalent required
- Strong organizational and recordkeeping skills
- Strong attention to detail and accuracy
- Effective written and verbal communication skills
- Ability to manage multiple priorities and meet deadlines
- Proficiency in Microsoft Office (Word, Excel)
- Ability to work independently and as part of a team
- Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
- Ability to review information and details at close range (within a few feet).
Nice To Haves
- Experience in mortgage servicing, collections, real estate, or loan operations preferred
- Basic understanding of bankruptcy, foreclosure, or loss mitigation processes preferred
Responsibilities
- Support loss mitigation processing: Assist with administrative activities related to bankruptcy, foreclosure, and delinquent loan accounts.
- Maintain documentation and records: Track, update, and organize files and reports to ensure accuracy and compliance.
- Assist with claims and valuations: Order appraisals and track property valuations in accordance with timelines.
- Ensure compliance: Maintain documentation and processes aligned with regulatory requirements and internal policies.
- Support disputes and servicing activity: Assist with loan-related disputes, insurance tracking, and account updates.
- Provide administrative support: Assist with reporting, data tracking, and general support for Loss Mitigation, Collections, and Servicing teams.
- Coordinate across teams: Work with internal departments to support timely processing and resolution of loan activities.
- Support special processes: Assist with other servicing-related administrative functions.
Benefits
- Medical, dental, vision, and employer-paid life and disability insurance.
- 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
- Paid time off, including 11 Federal Reserve bank holidays.
- Tuition assistance and professional development programs.
