Learning and Development Specialist – Hybrid Remote Full Time

Best Workplaces™ in Retail & Hospitality 2025

Learning and Development Specialist – Hybrid Remote

Reports to: Learning and Development Manager

Annual Salary: $70,000 to $80,000 based on experience

Location: Vancouver, BC or Calgary, AB or Etobicoke, ON (must be able to commute to one of our offices)

COBS Bread is looking for a Learning and Development Specialist to join our L&D team. This role creates and maintains learning content, builds campaign modules, administers and evolves the LMS and other learning systems, delivers webinars, owns content governance and lifecycle management, and supports the rest of the team with new builds and maintenance. This person designs, builds, and facilitates as part of a cohesive capability team.

What you will be responsible for:

• Create and maintain learning content across all formats
• Build campaign content and modules aligned to product launches and business initiatives
• Administer and evolve the LMS and other learning systems and platforms
• Own content governance including version control, naming conventions, lifecycle management, and archival
• Design and deliver webinars and digital learning experiences
• Support the L&D team with content refresh, new builds, and maintenance
• Coordinate with external vendors on technical delivery, asset integration, and platform compatibility
• Liaise with the data analytics team on learning data, Power BI reporting, and SafetyCulture insights
• Identify opportunities to improve platform efficiency, content quality, and digital delivery
• Facilitate learning sessions as required, contributing to the cohesive team capability
• Other tasks and projects as assigned

Requirements

What you bring to the table:

• Minimum 3+ years of experience in bakery, retail, or franchise operations
• Minimum 2+ years of experience in learning content creation, training delivery, or capability development
• Bachelor’s degree/Post-secondary education in Adult Education, Instructional Design, Communications, Marketing, Business, or related field, or equivalent operational and content creation experience
• Strong experience in learning content creation, eLearning development, or digital learning delivery
• Proficiency with LMS platforms, content authoring tools, and digital learning technologies
• Experience with content governance, asset management, and quality standards
• Ability to design, build, and maintain content across multiple formats
• Strong attention to detail and organizational discipline
• Comfortable coordinating with vendors on technical specifications
• Understanding of how learning content connects to business performance
• Strong communication skills

Benefits

What’s in it for you:

• Competitive salary and vacation plan
• Company-wide bonus plans
• A great Extended Health & Dental Benefit, Group RRSP Matching and Flexible Spending Account
• Paid sick and personal leave days
• Paid day for community service/volunteer time
• An open, ‘continuous-learning’ environment where professional development and career progression is encouraged
• Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
• High level of autonomy and responsibility

Why This Role Exists

Our network needs learning that lands. Generic content built by people who have never stood behind a counter or an oven does not move the needle on sell-through, SPT, or operational consistency. Content built by someone who has lived the reality of a COBS bakery does.

The Impact

• Higher engagement and completion across all learning programs.
• Faster content turnaround through short-form video, microlearning, and repurposing.
• A more responsive L&D function that meets the network where it is

We thank all applicants for their interest in COBS Bread but would like to advise that only applicants shortlisted for interview will be contacted.

We are an equal opportunity employer and value diversity at our company.

About COBS Bread

With over 170 locations, COBS Bread serves fresh and delightful baked goods to communities across Canada. Any unsold items are donated daily to various local charities and food banks. The company’s success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service.

COBS Bread is part of Bakers Delight – Established in 1980 operating as Bakers Delight in Australia and New Zealand, and since 2003 as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week.

Our Values:

• Bring Passion and Purpose – Being deeply connected to why we do what we do. Contribute to something meaningful to our team, customers, and community
• Be Open and Honest – Being clear, respectful, and transparent even when its uncomfortable. Creating a safe space for others to speak up, ask questions, and share ideas constructively
• Make it Better – Not settling for “good enough”: Always looking for ways to improve the way we work, the experience we offer, or how we grow as individuals and teams. Demonstrating a continuous learning mindset
• Take Ownership – taking responsibility for outcomes, not just assigned tasks. Being clear on what we are accountable for, owning up to results (good or bad), and following through on commitments

Accessibility

Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.