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About The Position
The West End Social Server is responsible for providing the highest quality of service and hospitality to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.
Requirements
- Strong verbal and written communication skills with guests, team members, and management.
- Active listening and problem-solving abilities to address and resolve guest or employee concerns.
- Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
- Demonstrated initiative and ability to anticipate guest and operational needs.
- Strong organizational skills with attention to cleanliness, efficiency, and productivity.
- Ability to apply and understand information, policies, and procedures to achieve operational goals.
- Flexibility to cross-train in other areas of hotel operations as needed.
- Professional appearance and grooming in compliance with company standards, including wearing the proper uniform and nametag.
- Consistent attendance and punctuality aligned with business needs.
Nice To Haves
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Responsibilities
- Greet, serve, and engage with guests in a friendly, courteous, and professional manner.
- Take and deliver food and beverage orders accurately, anticipating guest needs and ensuring satisfaction.
- Take and deliver room service orders accurately, ensuring proper payment.
- Provide beverage service (coffee, tea, water, soda, lemonade, alcohol) promptly, keeping glasses filled.
- Upsell menu items, beverages, and promotions to enhance the guest experience.
- Maintain knowledge of menus, daily specials, and outlet offerings.
- Operate the POS system to process orders, close checks, and complete end-of-shift paperwork.
- Handle cashiering functions, including collecting payments.
- Perform opening, closing, and side-work duties per assigned station and checklists.
- Pre-bus and clear tables promptly; maintain clean, stocked, and organized service areas.
- Answer phones professionally and handle guest inquiries efficiently.
- Warm, approachable demeanor and commitment to providing attentive, service-oriented hospitality.
- Follow safety protocols, including knowledge of emergency procedures.
- Attend required meetings and trainings, and perform other duties as assigned by management.
Benefits
- One free meal in the employee dining room per shift for all service professionals
- Full-time and part-time service professionals are eligible for discounted rates at all Salamander properties
- Full-time and part-time service professionals are eligible for free gym usage
- Free onsite parking
- Free ski pass for full-time service professionals during the winter; those full-timers who opt out of the ski pass are eligible for a bonus
- 50% discount on food and beverage for service professionals in the restaurant
- 25% discount off food and non-alcoholic beverages in the café
- We-cycle program located on-site
- Monthly service professional recognition program
- Eligible for employee referral benefits
- Annual recognition program with a live DJ and raffles
- Winter discounted rate employee housing may be available
- Dark blue jeans are the dress code
- Service Professional pet policy
- Discounted tennis and pickleball rates
- Hiking trails located directly on-site
- White water rafting outing
- Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment.
- Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment.
- 401K eligibility is available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours.
- Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period.
