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About The Position
Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. Also (in collaboration with the Teller Supervisor) responsible for developing, training, and motivating lobby associates so they can assist customers and effectively cross sell bank products and services. Has extensive knowledge of all deposit and loan products and services. Identifies sales and referral opportunities and strives to meet related goals.
Requirements
- High school graduate or equivalent.
- Good understanding of financial services and products provided.
- Zero up to 3 years of New Account experience
- Complete Personal Banker Mentor Program or Personal Banker Learning Plan
- Teller Learning Plan, if applicable
- Understanding the Caller Identification Process and Secure code – training offered by Training Department
- BPM Training, I, II, III and IV
- Understanding when to use DocuSign – Training DocuSign forms and templates
- Open Consumer Checking and Savings Accounts
- Open Commercial Checking and Saving Accounts
- Issue Debit Cards
- Complete requested customer file maintenance
- Clear DDA exceptions – clear timely
- Input debit card disputes
- Offer bank products to customers – cross sell
- Credit Cards
- Check orders – Harland check order training
- Wire transfers domestic – introduction to wires and domestic wire training
- Denial exceptions – clear timely
- Missing signature cards – clear timely
- Identify fraud situations – Risk Management I, II and III
- Assist on teller line, if applicable
- Close accounts
- Service charge waivers – needing approval – weekly report
- Additional duties as assigned by Banking Center Manager
- Online banking
- Excellent communication and public relations skills.
- Professional appearance and attitude.
- Ability to operate related computer applications and business equipment including 10-key and telephone.
- Solid math and bookkeeping abilities.
Responsibilities
- Presents and explains Bank products and services to clients and assists in meeting their financial needs including the following: opening, closing and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and basic consumer loans.
- Answers questions and solves problems for clients by listening, collecting data, and securing answers.
- Profiles clients to identify sales opportunities.
- Uses lead lists and other strategies to develop methods of generating additional business.
- Resolves client requests and questions promptly, courteously, and professionally.
- Receives and processes new client accounts and changes to existing accounts such as names changes, address changes, product changes, and other account maintenance as requested.
- Maintains privacy of customer account information.
- Maintains and projects the Bank’s professional reputation.
- Assists area personnel as required.
- Keeps Banking Center Manager informed of area activities and significant problems.
- Completes required reports and records accurately and promptly.
- Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.
- Oversee annual year-end reporting and special projects that pertain at the banking center level, such as key box audit or safe deposit box key audit.
- Review new account and data entry, as needed, to ensure accuracy.
- Supporting Treasury Management with new accounts and services for clients.
- Ensuring daily logs are completed correctly as well as organizing logs at the end of the month for easy review.
- Actively and professionally sells Bank products and services. Responsible for meeting sales production goals.
- Performs related clerical duties as needed.
- Ensures that work areas are clean, secure, and well maintained.
