Mortgage Loan Officer Full Time

About The Position

Requirements

• One year to three years of similar or related experience.
• A high school education or GED.
• Courtesy, tact, and diplomacy are essential elements of the job.
• Work involves much personal contact with some individuals inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Good communication and listening skills.
• Able to operate a 10-key calculator and computer skills.

Nice To Haves

• Supports and practices Rogue’s Vision, Mission, Values and Loyalty Culture.
• Utilizes the Service Promises with both internal and external members.
• Embraces Rogue’s community involvement program in a positive and proactive manner.
• Meets or exceeds the minimum established departmental goals in order to assist in meeting the Credit Union goals and scorecard metrics.
• Demonstrates excellent oral and written communication skills.
• Maintains an understanding of Credit Union products, services, policies and procedures, as well an understanding of the Credit Union’s mission and vision.
• Ensures all activities within the department are carried out within the expected time frames and completed accurately.
• Ensures compliance in all regulatory and procedural areas.
• Provides consistent service that creates the most loyal members in the nation!

Responsibilities

• Interviews mortgage loan applicants in person or by telephone and explains loan options, rates, terms and collateral requirements.
• Inputs loan applications into the computer and provides initial loan disclosures.
• Maintains member records and prepare files/member documents with the highest level of confidentiality and accuracy.
• Consistently communicates with members, realtors and support staff regularly on all loans files when applicable.
• Willingly and actively returns calls to members. Calls include mortgage transfer calls from Member Contact Center, internal branch referrals, and all other call leads as assigned.
• Promptly responds to members’ requests, questions, and concerns by finding the appropriate solution.
• Assists members as quickly as possible and assists walk-in members whenever possible.
• Makes weekly realtor contacts (in-person and phone contact) to promote future business and external referrals to the Credit Union to include phone calls, in-person meetings, office presentations and realtor networking events.
• Promotes a culture of deepening participation by effectively and actively cross selling Credit Union products and services to meet each member’s needs as discovered on member’s credit report or interview with member.
• Collaborates and assists with other departments/branches to maintain unsurpassed service across all areas of the Credit Union.
• Cultivates a team environment at all times.
• Proactively performs other duties as needed or assigned.
• Assists with Home Equity loans and lines and branch team members as needed.

Benefits

• Non-Exempt and commission